At Allreal (a brand of Machenn Innovations Pvt Ltd), your privacy is important. This policy explains how we collect, store, use, and protect your personal information across all our divisions:
Allreal Devices – VR software solutions
Allreal Labs – Training, workshops, and certifications
Allreal Games – Gamification-as-a-Service
1. Information We Collect
a) Allreal Devices (VR Software Solutions)
The app policies and terms are applicable to our applications Real Anatomy, Rescuesim XR, FetalRescue. Our apps ensure data collection and usage are according to community guidelines and regulations.
Personal Data: Name, email, phone number, billing info, organization details. Account Data: Username, password, profile preferences.
Usage Data: Device type, IP address, VR interactions, session logs, error reports. Payment Data: Processed securely via third-party payment gateways; we do not store card details.
b) Allreal Labs (Training & Certifications)
Learning Data: Course enrollments, training attendance, progress reports, assessments, certifications earned.
Profile Data: Name, email, academic/professional details for issuing certificates.
c) Allreal Games (Gamification Services)
Gameplay Data: Participation records, engagement metrics, gamification scores. User Preferences: Customization options, feedback, and usage statistics.
2. How We Use Your Data
To provide and improve VR software solutions (Allreal Devices).
To deliver training, track progress, and issue certifications (Allreal Labs). To design, deploy, and optimize gamification services (Allreal Games).
To personalize experiences and enhance platform usability.
To send important service updates, notices, and relevant communications. To comply with applicable legal and regulatory requirements.
3. Data Sharing
We may share data with:
Trusted vendors & partners (e.g., payment processors, certification bodies, integration partners). Government & law enforcement, when required by law.
Internal teams, for support, analytics, and service improvements.
We do not sell or rent your personal information.
4. Data Security
Encrypted data storage, secure servers, and industry-standard protocols.
Periodic audits and access restrictions to authorized personnel only.
While we take every precaution, users acknowledge that no system is 100% secure. 5. User Rights
You may:
Request access to your stored data.
Correct inaccuracies in your profile or training records.
Request deletion of your personal data (subject to certification/financial record requirements). Opt out of promotional and marketing communications.
Requests may be sent to: [email protected]
6. Cookies & Tracking
Cookies may be used for login sessions, analytics, performance monitoring, and personalization. Users may disable cookies in their browser, but some platform features may not function properly.
7. Data Retention
Allreal Devices: Account & usage data retained as long as services are active. Allreal Labs: Training records, results, and certifications may be retained for compliance and verification purposes.
Allreal Games: Gamification logs may be retained for reporting and analytics. Other personal data may be deleted upon request or after service termination.
8. Policy Updates
We may revise this Privacy Policy periodically. Continued use of services implies acceptance of the updated version.
9. Contact
Privacy Queries: [email protected]
Technical & Service Queries: [email protected]